About Us

This page explains who we are, how we run Lottogo Casino and what you can expect from us as a player. It covers our games, our standards, and the checks and tools we use to keep accounts safe.

More from the lobby

Who we are

Lottogo Casino is an online casino for players in the United Kingdom. We bring slots, live dealer tables and jackpot games together in a single account that works on desktop and mobile through the same log-in.

Our games come from established studios that supply licensed operators across the market. Results are produced by the suppliers' own tested random number generators and live studios, not by us, and the full range of titles is listed in the games lobby.

We hold a gaming licence for the services we offer and verify every account we open. Our terms and conditions set out the rules that apply to play, bonuses and withdrawals.

What we stand for

We would rather be plain than loud. These are the commitments we hold ourselves to:

Fair play. Games run on supplier software that is independently tested, and the rules and return-to-player information for each title are shown in its help screen.
Fast payouts. Withdrawal requests are processed as quickly as our checks allow, back to the payment method you used to deposit wherever possible.
Safer gambling. Limits, time-outs and self-exclusion are built into your account rather than hidden away.
18+ only. Our services are for adults aged eighteen or over, and we do not allow anyone under that age to register or play.
Clear terms. Bonus wagering, maximum bets and withdrawal conditions are stated before you opt in, not after.

How we look after players

Account verification

We carry out identity, age and address checks on every account. We may ask for documents when you register, before your first withdrawal or at any later point, and we complete these checks as quickly as we can. Documents are stored securely and used only for the purposes set out in our privacy policy.

Secure payments

Deposits and withdrawals are handled through encrypted connections and regulated payment providers. Player funds are kept separately from our own operating money, and the methods, processing times and any limits that apply are shown in the cashier.

Support around the clock

Our support team is available every day of the year on live chat and by e-mail at support@casinolottogo.co.uk. If something goes wrong, tell us and we will look into it and explain what we find.

Safer gambling

Gambling should stay affordable and enjoyable. From the safer gambling area of your account you can:

Set deposit limits on a daily, weekly or monthly basis
Use reality checks and session reminders while you play
Take a short time-out when you want a break
Self-exclude from your account for a longer fixed period

Free, confidential help is also available from GambleAware, GamCare and the National Gambling Helpline. GamStop lets you exclude yourself from all online gambling sites licensed in Great Britain with a single registration.

Play within your means

Never gamble with money you cannot afford to lose, and never gamble to recover losses. If play stops feeling like entertainment, use the tools above or speak to one of the organisations named here.

Getting in touch

Questions about your account, a payment or a game are best sent to our support team, who can look at your account directly. Reach us on live chat from any page of the site, or by e-mail at support@casinolottogo.co.uk.

Please include your account username and, where relevant, the date and time of the transaction or game round so we can answer you first time. Complaints are looked into under the procedure set out in our terms and conditions.