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Contact Us
More from the lobby
More from the lobby
How to reach us
Live chat is the quickest way to speak to us and is open 24/7. You can also write to us by e-mail at any time, and we reply once we have looked at your account and the details you have sent.
- Live chat - available on the site 24/7, whether you are signed in or not.
- E-mail - support@casinolottogo.co.uk, answered in the order messages arrive.
What to have ready when you write
A few details let us check your account straight away instead of writing back to ask for them.
- Your username, so we can find the right account.
- The game, bonus or transaction your message is about.
- The date and time it happened, with your local time zone.
- A short description of what you expected and what happened instead.
Questions we help with
Most messages we receive fall into one of these areas:
- Account settings, closing an account and identity verification.
- Deposits, withdrawals and the limits shown in your account.
- Bonuses, wagering progress and promotional terms.
- Technical issues, such as a game that will not load or a round that disconnected.
Safer gambling
Our site is for players aged 18 and over. Ask us to set a deposit limit, start a time-out or self-exclude at any time. Free, confidential support is also available from GambleAware, GamCare, GamStop and the National Gambling Helpline.
Complaints
If you are unhappy with an outcome, write to support@casinolottogo.co.uk with Complaint in the subject line. Tell us your username and what you would like put right.
We acknowledge your message, look into it and reply once our checks are complete. We hold a gaming licence, verify accounts, and keep a record of each complaint and how it was settled.
