Terms & Conditions

These terms and conditions form the agreement between you and Lottogo Casino. They apply each time you register, log in, place a stake, claim an offer or ask us to pay money out. By opening an account, and by continuing to use it, you confirm that you have read these terms and agree to be bound by them.

Other rules sit alongside this page. Game rules, the information shown in the cashier, our privacy policy and the terms attached to an individual promotion all form part of your agreement with us. Where a specific rule conflicts with these general terms, the specific rule applies to that game, payment or offer.

We may change these terms from time to time, for example to reflect a change in the law, a change required by our payment providers, or a change in how the site works. When we do, we publish the updated version on this page and show the date it takes effect.

• We tell you about significant changes by e-mail or by a notice in your account.
• Changes needed for legal or regulatory reasons may take effect immediately.
• If you do not accept a change, you may ask to withdraw any remaining balance, subject to the checks described below, and close your account.
• Continuing to use your account after a change takes effect means you accept the updated terms.

We hold a gaming licence, and the conditions of that licence require us to confirm who our players are and to keep gambling restricted to adults. The rules below apply to every account on the site.

Who can open an account

• You must be 18 or over. Underage gambling is an offence, and any account opened by a person under 18 is closed and all stakes returned, with winnings withheld.
• You must be resident in the United Kingdom and able to use the payment methods shown in the cashier in your own name.
• You must have the legal capacity to enter into this agreement and must be acting for yourself, not on behalf of anyone else.
• You must not be currently self-excluded from us or registered with the national self-exclusion scheme, GamStop.

One account per person

Each player may hold one account only. Where we find duplicate accounts held by the same person, household or device, we may close the additional accounts, cancel any bonus linked to them and return deposits less any amounts already paid out.

Accurate details and keeping your login safe

The details you give us at registration must be true, complete and your own, and you must update them if they change. Your username and password are personal to you: keep them private, do not let anyone else use your account, and tell us straight away if you think someone has gained access to it. Until you tell us, activity on your account is treated as yours.

Before your first withdrawal is paid, and at other points while your account is open, we carry out checks to confirm your identity, your age and your address. These checks protect you and allow us to meet our obligations as a licensed operator.

• Identity and age: a valid photographic identity document showing your name and date of birth.
• Address: a recent document confirming the address registered on your account.
• Payment method: confirmation that the card, wallet or account used for deposits belongs to you.
• Source of funds: where we are required to ask, information about the funds you are gambling with, such as evidence of income or savings.

You can upload documents through your account, or send them to us by e-mail at support@casinolottogo.co.uk. We look at what you send as quickly as we can and tell you if anything further is needed. While a check is outstanding we may limit deposits, withdrawals or play on your account.

Deposits

You may only deposit using a payment method registered in your own name. Funds in your account are held for gambling with us; your account is not a bank account and does not earn interest. The methods available to you, together with any minimum and maximum amounts and processing times, are shown in the cashier.

Withdrawals

• Where it is possible, we return funds to the same method you used to deposit.
• Withdrawals are paid once the checks described above are complete and any pending bonus conditions have been met.
• Withdrawal limits and the times different methods take to arrive are shown in the cashier at the point you make the request.
• We may decline or recall a payment where we identify an error, a duplicate credit or activity that breaches these terms.

Bonuses and promotions

Every offer carries its own terms, which are published with the offer and apply in addition to this page. Common conditions include the following.

Promotions are intended for players gambling for entertainment. Where we identify abuse - for example duplicate accounts, stake patterns designed only to clear a requirement with little risk, or play in groups to exploit an offer - we may cancel the bonus and any winnings from it and return the deposit.

Gambling should stay affordable and enjoyable. The tools in your account let you set a deposit limit, set reminders about time spent playing, take a short time-out, or exclude yourself from the site for a longer fixed period. A limit that makes your gambling tighter applies straight away; a request to loosen one takes effect only after a cooling-off period.

If you self-exclude, we close access to your account for the period you choose, stop sending you marketing and return any remaining balance. You can also exclude yourself from all licensed online operators in Great Britain through GamStop. Free, confidential support is available from GambleAware, GamCare and the National Gambling Helpline.

Closing or suspending an account

• At your request: you may close your account at any time through your account settings or by writing to support@casinolottogo.co.uk, and we return any remaining balance once the usual checks are complete.
• Inactivity: where an account has not been used for a long period, we contact you at the address registered and may close it, returning any balance that remains.
• Breach of these terms: we may suspend or close an account where we identify a breach, a false statement, unlawful activity or an attempt to use the site in a way these terms do not allow.

If something goes wrong

Tell us as soon as you can. The quickest route is the live chat on the site; for anything that needs documents or a written record, write to support@casinolottogo.co.uk with your username and a short description of what happened. We acknowledge complaints promptly and look into them within a reasonable time, keeping you informed while we do.

If you are not satisfied with our final response, you may refer the matter free of charge to the independent dispute resolution service that covers our site. We give you its details with our final response and co-operate fully with the process.

Our liability

We take care to keep the site working properly, but we cannot promise it will always be available or free of faults. Where a game, a payment or a display is affected by an error, interruption or technical fault, the result is void and affected stakes are returned. We are not responsible for losses that were not reasonably foreseeable, for faults with your own device or internet connection, or for losses arising because you shared your login details. Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be limited by law.

Governing law

These terms, and any dispute arising from them, are governed by the laws of England and Wales. If any part of these terms is found to be unenforceable, the rest continues to apply. You may not transfer your account or your rights under this agreement to anyone else.