Bonus Terms and Conditions

These Bonus Terms and Conditions form part of your agreement with us. They apply to every bonus, free spin, cashback offer, tournament prize and loyalty reward credited to your account with us, whether you opted in on site, used a code in the cashier or received the offer by e-mail.

Each promotion also has its own terms, published with the offer itself. Those terms set out the details that change from one promotion to the next, such as the qualifying deposit, the wagering requirement, the games included and how long you have to use the offer.

• Where the terms of a specific promotion differ from these general terms, the terms of that promotion apply to that offer.
• Where neither these terms nor the promotion terms cover a point, our general Terms and Conditions apply.
• By claiming or accepting a bonus, you confirm that you have read and accepted the terms attached to it.
• If you would rather play without a bonus, you can decline the offer or ask us to remove it before you begin wagering.

Bonuses are available only to registered account holders who meet the eligibility conditions below. We may ask you to complete identity and age verification before a bonus is credited, before wagering is treated as complete, or before a withdrawal that includes bonus winnings is paid.

• You must be 18 or over and the registered holder of the account you are playing on.
• You must hold one account only. Additional accounts opened by the same person, household, device or shared internet connection are not eligible for bonuses.
• The account details you give us must be accurate, current and in your own name, and the payment method used must belong to you.
• Your account must not be closed, suspended, self-excluded or subject to an active time-out.
• An offer that is sent to you personally may be claimed only by you and cannot be transferred to another player.
• Where an offer requires a deposit, the deposit must be made using a payment method that qualifies for promotions, as shown in the cashier.

We hold a gaming licence and are required to confirm the identity and age of our customers. If verification is not completed, or if the information you give us cannot be confirmed, we may withhold a bonus and any winnings made from it while the matter is looked into.

Most bonuses carry a wagering requirement: an amount you need to stake before bonus funds, or winnings made from bonus funds and free spins, can be withdrawn as cash. The requirement that applies to your offer is shown with the promotion and can be followed in the bonus section of your account.

Completing the wagering requirement

Wagering is tracked automatically as you play. Only real stakes placed on eligible games count, and only while the bonus is active. Your progress and the amount still outstanding are shown in your account, so you can check them at any point.

1. Claim the offer and, where required, make a qualifying deposit in the cashier.
2. Play the games listed as eligible for that promotion.
3. Each qualifying stake reduces the outstanding wagering amount by the contribution set for that game.
4. Once the requirement is met, any remaining bonus balance is converted to withdrawable cash, up to the maximum conversion shown with the offer.

How games count towards wagering

Where you hold both cash and bonus funds, stakes are taken in the order set out in the offer terms. Bets placed on excluded games do not count towards wagering and may, if the exclusion is clearly stated, lead to the bonus being removed.

While a bonus is active, a maximum stake per spin or hand applies. The limit is shown with the offer and is there to keep promotional play in line with its intended purpose. Staking above that limit may result in the bonus and any winnings made from it being removed.

Bonuses and free spins are available for a limited period. The time you have to claim an offer, and the time you then have to complete wagering, are both stated in the promotion terms and shown in your account.

• Free spins that are not used before they expire are removed, along with any unplayed rounds.
• If wagering is not completed in time, the bonus balance and any winnings still tied to it are removed, and your cash balance is unaffected.
• You may cancel an active bonus at any time from your account. Cancelling forfeits the bonus funds and any winnings made from them.
• Requesting a withdrawal while a bonus is still active will, in most cases, forfeit that bonus and its winnings. You will be told this before the withdrawal is confirmed.

Promotions are offered in good faith and for recreational play. We monitor bonus activity and may look into any pattern of play that appears designed to secure a guaranteed or risk-free return rather than to play the games as intended.

• Opening or using more than one account, or acting together with other players, to claim the same offer more than once.
• Low-risk or opposing betting patterns used to clear wagering with little or no exposure.
• Staking above the maximum bet permitted while a bonus is active.
• Giving false registration or payment details, or using a payment method that is not your own.

Where we find that an offer has been misused, we may remove the bonus and any winnings made from it, withhold a withdrawal while the matter is looked into, and limit or withdraw access to promotions in future. Serious cases may lead to the account being suspended or closed under our general Terms and Conditions.

We may change, suspend or end a promotion, and may amend these terms, where there is a valid reason to do so. If a change affects an offer you have already claimed, we will apply the terms that were in place when you claimed it, unless the change is required by law or by our regulatory obligations. Obvious errors in a published offer, and technical faults affecting a game or a bonus, do not create an entitlement to funds.

A bonus should never be a reason to deposit or play more than you had planned. You can set deposit, loss and session limits in your account at any time, take a time-out, or self-exclude. You can also opt out of marketing so that promotional offers are no longer sent to you.

Free, confidential support is available in the UK from GambleAware, GamCare and the National Gambling Helpline. If you want to block access to online gambling sites, you can register with GamStop. Our services are for adults aged 18 and over only.

If anything in these terms is unclear, or you want us to check the status of a bonus on your account, our support team can help through the live chat on this site or by e-mail at support@casinolottogo.co.uk. Complaints about a promotion are handled under the complaints procedure set out in our general Terms and Conditions.