Privacy Policy

This policy applies to your account with us, to this website and to the messages we send you. We collect only what we need to open and run your account, to meet the duties that apply to a licensed gambling operator and to keep your money and your data safe.

Information you give us

• Account details: your name, date of birth, residential address, email address, mobile number, username and the password you set.
• Identity documents you upload for verification, such as proof of identity, proof of address and proof of ownership of a payment method.
• Payment information, including the payment methods registered to your account and the record of your deposits and withdrawals.
• Your messages to us, including live chat transcripts, emails and the details of any complaint you raise.
• The settings you choose, such as deposit limits, session reminders, time-outs, marketing preferences and self-exclusion.

Information we create or receive about you

• Your play history: the games you open, stakes, wins, losses, bonuses applied and the balance held in your account.
• The results of age, identity, address and source-of-funds checks carried out for us by specialist verification and fraud-prevention partners.
• Records of the checks we run to meet our safer gambling and anti-money-laundering duties, including any contact we have with you about them.

Device and usage data

When you use the site we record technical information such as your IP address, approximate location, device type, operating system, browser, the pages you open and how long you spend on them. We use this to keep the site working correctly, to spot unusual activity on an account and to see which parts of the site need improvement.

We use your personal data for the purposes below, and for no unrelated purpose without telling you first.

• To open, run and secure your account, process deposits and withdrawals, apply bonuses and deal with your questions.
• To confirm that you are at least 18 and that you are who you say you are. As the holder of a gaming licence, we must verify the age and identity of every account holder.
• To prevent, detect and investigate fraud, chargebacks, collusion, multiple accounts and the misuse of payment methods.
• To meet our anti-money-laundering duties, which can include asking you about the source of the funds you deposit.
• To support safer gambling: applying the deposit limits and time-outs you set, checking self-exclusion records, and contacting you where your play suggests you may be at risk.
• To meet our other legal and regulatory duties, including record-keeping, tax and responding to lawful requests from authorities.
• To send you offers and news about our games where you have opted in, and to tailor what we show you in the cashier and on site.
• To keep the site stable and secure, and to improve how it works.

UK data protection law requires us to have a legal basis for every use of your personal data. In plain words, these are the bases we rely on.

Where we rely on our legitimate interests, we weigh those interests against your rights and freedoms, and you can object to that use at any time.

We do not sell your personal data. We share it only where it is needed for the purposes set out above, and we require anyone acting for us to keep it confidential and to use it only on our instructions.

• Payment providers and banks, so that deposits and withdrawals can be processed and payment fraud can be prevented.
• Identity-verification, age-verification and fraud-prevention partners, which check the details you give us against their records.
• Game suppliers and technology providers that host our platform and provide the games in our lobby.
• Professional advisers, such as auditors and lawyers, where they need the information to advise us.
• Regulators, law enforcement, tax authorities and courts, where the law requires or permits us to disclose it.
• Safer gambling schemes and support organisations, where you ask us to act on an exclusion or where we are required to pass on information.

Some of the providers we use process data outside the United Kingdom. Where that happens, we put in place the safeguards that UK data protection law requires so that your data keeps the same level of protection.

We keep your personal data for as long as your account is open, and afterwards for the period required by the laws and regulations that apply to a gambling operator. Closing your account therefore does not mean that all of your records are deleted straight away.

• Account, transaction and play records are kept for the retention period set by gambling and anti-money-laundering rules.
• Verification documents are kept while they remain valid for our checks and for the period the law requires afterwards.
• Self-exclusion records are kept for at least the length of the exclusion and the period that follows it under the applicable rules.
• Marketing preferences are kept so that we can honour an opt-out.

We protect your data with access controls, encryption in transit, monitoring and staff training, and we limit access to the people who need it to do their job.

Under UK data protection law you have the following rights over the personal data we hold about you.

1. Access: ask for a copy of the personal data we hold about you.
2. Correction: ask us to correct details that are wrong or incomplete.
3. Erasure: ask us to delete data we no longer need, bearing in mind the records we must keep by law.
4. Restriction and objection: ask us to pause a particular use, or object to use based on our legitimate interests.
5. Portability: ask for the data you gave us in a commonly used electronic format.
6. Withdrawing consent: turn off marketing at any time in your account settings or by using the unsubscribe option in any message.

To use any of these rights, write to us at support@casinolottogo.co.uk or start a live chat on the site. We may ask you to confirm your identity before we act, so that nobody else can obtain your data, and we will respond within the time limit set by law.

If you are not satisfied with how we have handled your data, tell us first at privacy@casinolottogo.co.uk so that the matter can be looked into. You also have the right to complain to the Information Commissioner's Office, the UK supervisory authority for data protection.

We use cookies and similar technologies to keep you signed in, remember your settings, keep the site secure and measure how it is used. Which cookies we set, what each one does and how to change your choices are explained in our Cookie Policy, and you can also control cookies through your browser settings.